Starting From A
Different Place -
While engaging with customers on BPM
initiatives we often see a desire to move
forward with a broad-based process mapping
exercise, but find ourselves recommending a
degree of caution. Often there is a need to
recast the scope and initial emphasis of the
You Can’t Make A Baby In A Month By Getting
9 Women Pregnant -
How to get from BPM Project to BPM Program -
focus on developing effective Services
that deliver Great Customer Experiences.
Breakthrough Process Design
- standing in the
shoes of the customer is a powerful way of
Customer Experience and the Business Process
- a bit of a rant
about bad Customer Experience and how that
makes you feel.
Case Managed Everywhere
- on Case
Management and the upcoming OMG RFP
discussion (around creating a standard for
Appian Anywhere SaaS Case Study
quick review of the recent Appian Anywhere
Case study. As a BPM Case Study, its a good
one ... but I was looking for more meat on
the SaaS part.
The Elephant In The Room
emerging trends in BPM - especially asking
the question "Why haven't we seen wider
adoption?" Most BPM users only have a few
processes under management. What other
Elephants are there that we haven't got to
Process Modeling and The Current State
explains why it is mostly a waste of time
doing detailed process mapping (when your
intention is to change things). But you need
to create a baseline ...
BPM - Is it a Software Engineering Tool? A
Technology? or a Management Discipline?
- picks up on the theme, and explores
the reasons why business people have trouble
seeing a Business Process (purpose as a set
of inter-related operational processes) ...
Brazil seems full of “People Who Get It”
BPMN 2.0 - Marriage Made In Heaven or Trough
of Disillusionment - discusses the different forces
and lobby groups trying to influence the direction of
the BPMN 2.0 effort. ...
PegaWorld Keynote - Mhayse Samalya - President of
Farmers Insurance - a really stunning case study
presentation - from the President of the firm, from the
heart ... and its all about the customer experience.
Starts with a vision, ends on the results.
Itensil Dynamic Process Platform Review -
overview of this exciting new collaborative BPM
platform, delivered entirely On Demand over the Internet. SaaS BPM Suite that is laying out the way ahead for
BPM and SaaS - some of the challenges of building
out BPM Suites, explores the soon to be released Appian
Case Handling - a discussion on the emerging notion
of Case Handling and Case Management.
Getting the BPM Message Across
... an analogy
designed to help people really understand the central role of
The New Direction in BPM Modeling - On modeling repositories
and Lombardi's new "Blueprint" tool
Standards Are The Answer
- on BPM and Performance Management
BP Maturity Models - on the BPMM standard
There has been a huge amount of interest in using Microsoft's
SharePoint Platform to support better collaboration amongst
We found that without significant planning the experience can be
a little less rosy than the salesman might have you believe. We
found significant issues associated with the underlying Windows
Workflow Foundation technology and long term Total Cost of
Our White Paper is on Page 5 of the White Papers download area.
Available free of charge, you will have to be registered to
access the piece.
The recent bout of BPM Summits is now over. You can review our sessions on
Process Modeling and Process Architecture on Page 4 of the
White Papers Section (you need
to be logged in to view them).
You can always check the Google BPM Events Calendar
BPM Focus has been evolving for some time. Our collegiate partners work
together to deliver the state of the art BPM and Transformation advice
to customers around the world. We share our IP and learn together as we
explore and resolve the real challenges of corporate change - whether
that be establishing a new strategic direction and engagement model, or
improving the current processes of the firm.
See the Center for BPM Section for a
quick introduction to some of our experts and the
overview of our services.
Check out the video of Center for BPM co-founder Dr Allan Webster
talking about Business Transformation or
Better Sameness. These concepts are at the core of the
program of the same name.
Launched at the
Gartner BPM Summit this
much anticipated reference work is a must read for anyone involved in
Authored by renowned experts Stephen White and
Derek Miers, both have been involved in the development of the
BPMN standard since the early days of BPMI.org.
As Work Group chair and Specification Editor since its inception,
Stephen White was instrumental in creating the BPMN standard and is now
guiding its continuing refinement at the OMG.
Derek Miers has played a leading role in the BPMN space—first as
Co-Chair of BPMI.org and more recently within the OMG. He delivers
world-class training and consulting around BPMN, Process Architecture
and BPM in general.
This book (available for online pre-order
Registered users of the BPM Focus site can access one of the key
chapters Free of Charge (available on Page 4 of the
White Papers section).
Visio Stencil for BPMN available here
(evolving BPMN stencil covering BPMN 1.1 ... no warranties or
liabilities etc - see disclaimer).